Using the CrowdStrike Recovery Tool

A faulty CrowdStrike update may cause Windows computers to display a crash message shortly after starting.

 Instructions

1. Create the CrowdStrike Recovery Tool

2. Insert the USB key into an impacted device.

3. Reboot the device.

4. During restart, press F12 (or follow manufacturer-specific instructions for booting to BIOS)..

5. From the BIOS boot menu, choose Boot from USB and continue.

6. The tool will run.

7. Will be prompted for the BitLocker recovery key including the dashes.

   1. Retrieve Bitlocker Recovery Key

8. The tool will run the issue-remediation scripts.

9. Once complete, remove the USB drive and reboot the device normally.

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