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\uD83D\uDCD8 Please see below

  1. If your computer is affected, you can restore your computer to a previous restore point using these instructions: https://weldnorthed.atlassian.net/wiki/x/4IA44R4

  2. To get your computer to the Recovery Environment: https://weldnorthed.atlassian.net/wiki/x/AoA-4R4

  3. To get your Recovery Key:
    https://weldnorthed.atlassian.net/wiki/x/HwE14R4

  4. If for some reason the Windows restore point fails, there is an alternative workaround:
    https://weldnorthed.atlassian.net/wiki/x/LQBB4R4

This these solutions do not help please contact the helpdesk.

\uD83D\uDCD8 Contact methods

Portal: https://weldnorthed.atlassian.net/servicedesk/customer/portal/3/group/27

Email: helpdesk@imaginelearning.com

Phone: (801) 616-4404

Slack: #il-bluescreenissues

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