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A faulty CrowdStrike update may cause Windows computers to display a crash message shortly after starting.

\uD83D\uDCD8 Instructions

  1. Enter Windows Recovery Environment from Blank, Black, Blue screen

  2. From the Windows Recovery Screen choose Troubleshoot image-20240719-115845.png

  3. On the troubleshooting screen, choose Advanced Options image-20240719-120008.png

  4. From advanced options, choose System Restore. image-20240719-120109.png

  5. If prompted, enter the Recovery Code

    1. Retrieve Bitlocker Recovery Key

  6. Choose the restore point with the description: Crowdstrike Windows Sensor with a date of 7/18 or 7/19

  7. Click Next

  8. Click Finish

  9. Click Yes

  10. After the process completes, restart the computer

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