Winter Break Maintenance FAQs

When is this happening?

Starting at 9:00 MST on 12/27/24 thru 12/30/24

Am I affected?

All Imagine Learning employees will be affected to some extent. That was the intention of scheduling when it will have the least direct impact on users.

What Applications are affected?

Microsoft Email access including, but not limited to:
- Microsoft Outlook Online (webmail)
- Microsoft Outlook (Windows, Mac, iOS, Android)
- Native Mail Applications
Microsoft Teams

My employee, my team, or I need to work over the break. How do I make sure this doesn't cause issues?

Notify IT in a ticket of anyone that plans to work over the break. We can plan ahead to minimize the impact on specific users.
If it isn’t critical, take a break otherwise we’re happy to work with you on a ticket or in the slack channel
Doesn’t affect Okta logins

What can I expect when I return to work after the holidays

May need to log in on your computer and/or mobile phone
May need to reauthenticate any service that has access to your calendar

How do I log in again on X device?

Windows Outlook
Windows Mail
MacOS Outlook
MacOS Mail
iOS/iPadOS Outlook
iOS/iPadOS Mail
Android Outlook
Android generic information

What happens to the emails that come in when I can’t log in?

Emails will be delivered as usually, the only difference will be a temporary interruption in your ability to log in to view your mailbox.

How do I check my Okta password

Check your Password Vault for a saved login.
The same password that you use to log into your computer.