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A faulty CrowdStrike update may cause Windows computers to display a crash message shortly after starting.

If you are able to

Please plug your computer into the network with a

wire please do.

cable if you are able to do so.

Note

Before following these instructions restart your computer several times.

  • This may enable the computer to download an update that will resolve the issue and allow you to log in normally.

Note

  • Before following these instructions restart your computer several times.

\uD83D\uDCD8 Instructions

...

  1. Enter Windows Recovery Environment from Blank, Black, Blue screen

  2. On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

  3. After your device restarts, you'll see a list of options. Select option 5 from the list or press F5 for Safe Mode with Networking. (Per: Cloudstrike Crowdstrike, it may help to be on a Wired Network for this.)

  4. Open File Explorer and select This PC

  5. Navigate to the following directory: C:\Windows\System32\drivers\CrowdStrike

  6. Locate any files beginning with “C-00000291”, and delete them.

  7. Boot the system normally

...