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  1. From the Windows Recovery Screen choose Troubleshoot image-20240719-115845.png

  2. On the troubleshooting screen, choose Advanced Options image-20240719-120008.png

  3. From advanced options, choose System Restore. image-20240719-120109.png

  4. If prompted, enter the Recovery Code

    1. https://weldnorthed.atlassian.net/servicedesk/customer/kb/view/132627366175How to obtain recovery key

  5. Choose the restore point with the description: Crowdstrike Windows Sensor with a date of 7/18 or 7/19

  6. Click Next

  7. Click Finish

  8. Click Yes

  9. After the process completes, restart the computer

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