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This KB is in regard to the Hybrid Thunderbolt 3 Docking Station (Model 107044). Cable Matters released a patch as of July 15^th 2022 to resolve flickering and no display issues in relation to the HDMI 2 and DisplayPort 2 on the docking station. **This update will also resolve flickering and no display issues on the Pluggable brand docking stations.**

Important Notes:

• The procedure for updating the device firmware differs depending on the serial number of the docking station. Follow these instructions carefully to download and run the correct update.

• The firmware update tool only runs on Windows systems.

Firmware Update Instructions – Serial Numbers Beginning With “TI”

1. Click here to download the firmware update tool.

2. Connect the docking station to the computer.

3. Extract the contents of the ZIP file and run the Update_Latest_v00Bp0.bat file. If prompted to run the program as an Administrator, click Yes

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4. Wait for the firmware update process to complete. Check that each of the three firmwares on the docking station successfully updated.

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If the Firmware Update Process Fails (ONLY if the previous process failed)

1. Disconnect all other devices from the computer except the docking station.

2. Open the Start menu and type “device” into the Search box. Select “Device Manager” from the search results. Click “Yes” if prompted to run as an Administrator.

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3. Check to see if a listing titled “libusb-win32 devices – USB 2.0 Billboard” appears in the device list. If the listing appears, right-click “USB 2.0 Billboard” and click “Uninstall device.” Check the box that says “Delete the driver software for this device.”

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1. Disconnect the docking station and restart the computer. Once the computer reboots, reconnect the docking station to the computer.

2. Repeat the firmware update installation process.

Firmware Update Instructions – Serial Numbers Beginning With “XX”

1. Click here to download the firmware update tool.

2. Extract the contents of the ZIP file and run the UpgradeDriver.exe file. If prompted to run the program as an Administrator, click Yes.

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1. Once the device drivers are installed, restart the computer.

2. Connect the docking station to the computer and run the Update_Fixed_Monitor_Flash_Issue.bat file. If prompted to run the program as an Administrator, click Yes.

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Wait for the firmware update process to complete. Check that each of the three firmwares on the docking station successfully updated.

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Firmware Update Troubleshooting

• Run the firmware update tool as an Administrator to prevent access errors.

• On docking stations with serial numbers beginning with “TI,” the firmware update tool might fail to run. Follow the steps in this KB article to resolve this issue.